I did not stay at the hotel, but visited the casino numerous times with my parents during my most recent trip 8/27. PS- we didn’t receive all our credits to our rewards card despite using it to book the stay, gambling, purchases at Cuba Libre and PF Chang’s. This will be our one and only stay at the Trop. The Caesars Rewards app is a joke since they don’t have many features for Trop as opposed to their affiliated LV hotels. Very nice.Ībsolutely NO info in the room such as room service, amenities, TV channel listing. It was one of the highlights of the stay. We stayed in the executive suite (corner ocean view room with kind bed). The poor customer service was so bad that there were requests and calls we could have made that went forgone because we simply couldn’t deal with them anymore.
No warnings or info given at time of check-in. Many restaurants weren’t open or opened later than as advertised. Major attitudes from multiple employees as if we are the issue despite bringing them $$$ buy gambling, etc. Areas above the casino are visibly worn down.
